At UNARCHIVE STUDIOS, we aim to process and dispatch orders efficiently while maintaining quality control across all shipments.
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ORDER PROCESSING & DISPATCH
• Orders are typically dispatched within 1–4 business days from the date of
order confirmation.
• Made-to-order or limited-run items may require additional processing time,
which will be communicated at the time of purchase.
• During high-volume periods, promotional events, or unforeseen operationaldelays, dispatch timelines may extend beyond the standard window.
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SHIPPING CHARGES
• All orders are shipped on a prepaid basis only.
• Shipping charges, if applicable, are calculated and displayed at checkout.
• Cash on Delivery (COD) is currently not available.
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DELIVERY TIMELINES
• Standard delivery timelines range between 5–7 business days after
dispatch, depending on location and courier partner.
• Delivery timelines may be extended during festive seasons, regional
disruptions, or high-load periods within logistics networks.
• UNARCHIVE STUDIOS does not guarantee delivery by a specific date under
any circumstances.
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EXCHANGES & REVERSE PICKUPS
• Reverse pickup for exchanges will be attempted a maximum of two times,
subject to service availability in your area.
• If the courier partner is unable to collect the package after two attempts, the
customer will be required to ship the product back to our warehouse address at
their own cost.
• Reverse pickup availability is dependent on the serviceability of the customer’s
pincode.
• A flat handling fee of ₹100 per product will be charged for all exchanges or
returns (where applicable).
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RETURN TO ORIGIN (RTO)If an order is returned to origin due to:
• Refusal of delivery
• Cancellation via OTP
• Multiple failed delivery attempts
Any applicable refund or store credit will be processed after deducting the actual
logistics costs incurred for both forward and reverse shipping.
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CONDITION OF RETURNS
• Products must be returned in the same condition as shipped.
• Items returned in a used, damaged condition, or without original tags and
packaging will not be eligible for exchange or return.
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CUSTOMER SUPPORT
For shipping-related queries, please contact:
📩 contact@unarchivestudios.com
Support hours:
🕜 Monday to Friday | 10:00 AM – 6:00 PM (IST)
Please allow 24–48 working hours for a response.
